Return & Refund Policy

Return Policy

• Returns are accepted within 14 days of delivery for damaged or defective items.
• Items must be unused and returned in their original packaging.
• Proof of damage (photo/video) may be required for return approval.

Exchange / Replacement Policy

• Exchange or replacement requests must be made within 7 days of delivery.
• Once approved, the exchanged or replaced product will be dispatched within 2–3 business days and delivered within 3–7 business days after the returned item is received and inspected.
• Delivery timelines may vary depending on location, but typically replacements will reach you within 7–10 business days.

Refund Policy

• Once a return request is approved, we will process the refund within 3–5 business days.
• After processing, the refund will be credited to the original mode of payment within 7–10 business days, depending on the payment provider/bank.
• Shipping charges are non-refundable.

Contact Us

For return, exchange, or refund inquiries, please get in touch with our customer support team:
Phone: +91 80727 39589 (India) / +971 50 481 1273 (UAE)
Email: support.kozy@gmail.com
Time:Monday – Friday (9:00 – 18:00)